Shipping And Return Policy For Online Purchases
1. Shipping
1.1 General
1.1.1 All equipment purchased online from our website will be shipped based on the shipping method selected during checkout.
1.1.2 Orders will be processed and dispatched within 1-3 business days of the order placement unless otherwise specified.
1.1.3 A confirmation email, including a tracking number, will be sent to the email address provided during order placement once the order has been shipped.
1.2 Shipping Costs
1.2.1 Shipping costs are calculated based on the weight and dimensions of the items, the destination, and the chosen shipping method.
1.2.2 Any promotional free shipping offers will be applied during the checkout process.
1.2.3 Please note that additional customs fees, taxes, and related charges, if applicable, are not included in our shipping costs and are the customer's responsibility.
1.3 Delivery Times
1.3.1 Delivery times vary based on the chosen shipping method and destination. While we strive for timely deliveries, delays might occur due to carrier issues, customs, or other external factors beyond our control.
1.3.2 We are not responsible for shipping deliveries affected by customs, natural occurrences, or air and ground transportation strikes/delays.
1.4 Damaged Items
1.4.1 If you receive a damaged item, please get in touch with our customer service team immediately with photographic evidence. We will work promptly to address the issue and provide a suitable solution.
2. Returns
2.1 Return Eligibility
2.1.1 Items are considered eligible for return only if they remain unopened and are in the exact condition you received them, including in their original packaging.
2.1.2 All returns must be initiated within a 30-day window from the purchase date. Any returns after this period will not be entertained.
2.1.3 A valid proof of purchase, such as a receipt or order confirmation, is mandatory for processing the return.
2.2 Non-returnable Items
2.2.1 Personal items, including but not limited to masks, mouthguards, and any equipment that comes into direct contact with the body, are not returnable due to hygiene and safety protocols.
2.2.2 Items customized to specific requirements, preferences, or measurements are deemed final sale and are non-returnable under any circumstances.
2.3 Return Process
2.3.1 To begin the return process, contact our dedicated customer service team, providing them with your order number, specifics of the item you wish to return, and an apparent reason for the return.
2.3.2 On approval of your return request, you will receive a return shipping label and detailed instructions guiding you on packaging and returning the item.
2.4 Refunds
2.4.1 On receiving the returned item, it will undergo an inspection process. Post-inspection, you will be notified via email about the status of your return.
2.4.2 If the return is approved, the refund will be processed promptly. A credit will be applied to your original payment method. Please note that the refund may take a few business days to reflect in your account, depending on your bank's policies.
2.5 Shipping Costs for Returns
2.5.1 The responsibility for bearing return shipping costs lies with the customer. This cost is non-refundable. In cases where the item was shipped to you with a defect or was not the item you ordered, our company will bear the return shipping cost.
3. Policy Updates
3.1 This Shipping and Return Policy may change periodically. It's advised to refer to the version available on our website at the time of your purchase to understand the terms that apply to your order.
4. Contact
Please get in touch with our dedicated customer service team for any further questions, concerns, or clarifications regarding our shipping and return policy. We aim to provide swift responses to ensure your shopping experience remains hassle-free.
5. Exchanges
5.1 General
5.1.1 The same return eligibility criteria apply if you wish to exchange an item for size or colour mismatches. The item must remain unopened, be in its original condition, and be in its original packaging.
5.1.2 Exchange requests must be initiated within the 30-day window from the purchase date.
5.2 Exchange Process
5.2.1 To begin the exchange process, contact our customer service team with your order number, details of the item you wish to exchange, and the reason for the exchange.
5.2.2 Once your exchange request is approved, we will provide you with a return shipping label and detailed instructions on returning the item.
5.2.3 On receipt of the returned item and after inspection, the desired exchange item will be dispatched to you. Please note that exchanges are subject to stock availability.
5.3 Shipping Costs for Exchanges
5.3.1 While the customer will be responsible for the shipping costs of returning the item, the company will bear the shipping costs of the exchanged item being sent to the customer.
6. Cancellations
6.1 If you wish to cancel your order, you must do so before the order has been dispatched. Once the order is shipped, cancellations will be treated as returns.
6.2 To cancel an order, please get in touch with our customer service team immediately with your order number. We will cancel the order and process a full refund if it has not been dispatched.
6.3 Refunds for cancellations might take a few business days to reflect in your account, based on your bank's policies.
7. Disclaimer
We aim to provide our customers with a seamless shopping experience. However, we reserve the right to refuse returns or exchanges for reasons not covered under this policy or if the return/exchange requests seem to abuse the system.
8. Feedback
We value your feedback and continuously strive to improve our services. Please feel free to reach out if you have any suggestions or comments about our shipping and return policy or any other aspect of our service.
9. Customer Service Contact
Our dedicated customer service team is here to help. You can reach us via start@mykorelife.com, 844-744-KORE, or our website's 'Contact Us' page. We aim to respond within 24 hours.
10. Disputes and Resolutions
10.1 Should any dispute arise related to shipping, returns, exchanges, or any other aspect covered by this policy, the first step is to contact our customer service team. We prioritize resolving any concerns amicably and promptly.
10.2 When a dispute cannot be resolved internally, both parties agree to seek mediation before taking legal action. The mediation process will be conducted by an independent third party, agreed upon by the customer and our company.
10.3 If mediation does not result in a resolution, legal proceedings may be pursued under the laws of the jurisdiction in which our company is registered.
11. Responsibility
11.1 It is the responsibility of the customer to provide accurate shipping information. We are not liable for any loss, delay, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
11.2 Items damaged during return shipping due to inadequate packaging will not be eligible for a full refund or exchange.
12. Privacy
12.1 Any personal information collected during the return or exchange process will be handled confidentially and in line with our Privacy Policy. Such data will only be used for processing returns or exchanges and will not be shared with third parties except where necessary to complete the return or exchange process.
13. Communication
13.1 We appreciate your business and understand that shipping and returns are vital aspects of the online shopping experience. We are committed to providing clear communication, efficiency, and fairness throughout these processes.
14. Updates
14.1 As we continue to improve and grow, aspects of this policy may be revised. We recommend reviewing this policy periodically, especially before purchasing, to stay updated on any changes.
Thank you for choosing Kore Life. We value your trust and are dedicated to ensuring a smooth and satisfactory shopping experience.